We're not another sourcing vendor. We stand alongside your team to operate application support today and hand you the keys tomorrow — the reliability of a managed service, the efficiency of AI, and a clear path to full in-house ownership.
Immediate operational lift — no transformation risk. Our team owns SLA outcomes from day one.
Continuous monitoring, triage and guided resolution. AI accelerates execution; humans approve change.
Built for ownership — on your terms and timeline. Full visibility, audit trail, and escalation control.
Application Support & Maintenance is one of the largest and least efficient areas of enterprise IT spend — driven by manual execution, headcount-heavy vendor models, and limited transparency.
60–70% of ASM spend is labour. Vendor margins compound at every tier. Costs scale with volume, not value delivered.
SLA-bound response times measured in hours. Incidents queue rather than route. MTTR is a lagging report, not a managed outcome.
Execution visibility restricted to what vendors choose to surface. Audit trails are incomplete. RCA is often deferred.
Institutional knowledge sits with vendor staff. Every renewal or team change risks operational regression. Nothing compounds.
Switching costs are prohibitive. Dependency deepens over time. No path to internal capability without full transformation.
AI accelerates execution — it does not override human control. Every high-impact action requires engineer approval. Every action is logged.
Continuous monitoring, classification and routing. Engineers focus on exceptions instead of repetitive queue work — reducing MTTR and improving SLA consistency.
Automating L1/L2 reduces manual effort and headcount dependency, while a human approval layer stays on high-impact actions.
Every recommendation, decision and outcome is logged. Auditability, escalation control and a clear picture of execution — not what a vendor chooses to surface.
Each resolved incident strengthens the knowledge base. The service gets more valuable over time instead of more fragile.
A staged adoption model. Ownership is a right, not a requirement.
5–10 apps. Baseline vs. improved metrics. No disruption to current vendor.
Cognitive ASM runs alongside vendor. Outcomes validated side by side.
Incremental scope transfer. Vendor dependency reduced progressively.
Client takes full control if desired. A right, not a requirement.
Zentra Platform powers our Cognitive ASM service — gateway, guardrails, observability, FinOps, control plane and operator. If you'd rather run agents yourself, take the same engine as a PaaS. Same primitives, your control.
gateway ✓ guardrails ✓ observability ✓ finops ✓ control plane ✓ operator ✓
5–10 apps. 60–90 days. Baseline against your current SLAs and prove the lift before broader rollout.